PRIVACY POLICY
Last Updated: June 4, 2026
At Never Quit Sports Recovery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our facility in Scottsdale, AZ.
1. INFORMATION WE COLLECT
We collect information that you voluntarily provide to us when you book a session, sign up for a membership, or contact us. This includes:
- Personal Identifiers: Name, email address, phone number, and mailing address.
- Health Information: Information provided through our liability waivers and NAD+ consent forms to ensure your safety during recovery sessions and treatments.
- Payment Data: Credit card and billing information. Please note that all payments are processed securely through our partner, WellnessLiving.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Manage your bookings, memberships, and account through WellnessLiving.
- Send appointment reminders and updates regarding your sessions.
- Provide you with marketing communications and special offers (you may opt-out at any time).
- Improve our facility services and website experience.
- Ensure compliance with legal and safety requirements.
3. DATA SHARING & THIRD PARTIES
We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers necessary to operate our business, specifically:
- WellnessLiving: Our primary platform for scheduling, payments, and client management.
- Marketing Tools: We may use your email to reach you through secure marketing platforms (like Kartra or Mailchimp).
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. DATA SECURITY
We implement industry-standard security measures to protect your data. All financial transactions are encrypted and handled by WellnessLiving, which complies with PCI-DSS standards. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request the correction or deletion of your personal information.
- Opt-out of marketing emails by clicking the "Unsubscribe" link at the bottom of our communications.
- Opt-out of SMS messages at any time by replying STOP.
6. COOKIES
Our website uses cookies to enhance your browsing experience, analyze site traffic, and serve relevant ads. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.
7. SMS / TEXT MESSAGING
By providing your phone number and opting in, you agree to receive text messages from Never Quit Sports Recovery, including appointment confirmations, reminders, follow-ups, and promotional offers related to our services.
- Message frequency: Varies based on your activity and appointments.
- Message and data rates may apply depending on your carrier and plan.
- To opt out: Reply STOP at any time to unsubscribe from text messages.
- For help: Reply HELP or contact us at team@clubneverquit.com.
We do not share your phone number with third parties for their marketing purposes. Opting in to SMS is not a condition of purchase.
8. CONTACT US
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Never Quit Sports Recovery
- 10135 E Via Linda Dr. Suite C118, Scottsdale AZ 85258
- Email: team@clubneverquit.com
- Phone: 623-696-0649
- Website: https://www.clubneverquit.com
